My Wicker Warranty and Guarantee

My Wicker provides you with a Money Back Guarantee* & 2 Year Warranty* on our outdoor wicker furniture.
We stand behind our quality products!
Please read our FAQ’s Page  for tips on care and maintenance.

Warranty Conditions
The following only applies if you are a deemed “consumer” under the
Australian Consumer Law and may not apply in your particular case. In
telling you the following, we do not vary or extend the remedies otherwise
available to you.

Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major
failure of the product you purchased.
You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality.
Wicker furniture manufactured with a consumer grade aluminium frame (the
“product”) sold by My Wicker is subject to the following limited Warranties:

Frames
Frames are warranted to be free from defects in Materials and workmanship
for a period of 2 years.
Damage to frames or welds due to improper assembly or exposure to water and
sub-freezing temperatures is not covered under this limited warranty.
Therefore, you should not allow water to accumulate inside frames.

PE Wicker
Scratches and chips resulting from normal wear and tear on the wicker weave
are not covered under warranty.
PE wicker weave is not covered if removed by object or misuse of persons
from where it has been stapled.
Fading or discoloration of the wicker as a result of exposure to sunlight or
other natural elements, oils, spills, fluids or chemicals and cleaning
products is not covered under this limited warranty.
PE Wicker may fade exposing it to the sun, extreme heat or bright light. PE
wicker may stretch over time with use and is considered fair wear and tear
under Australian consumer law.
We recommend your purchase a weather cover to protect your outdoor setting.

Cushions
Cushions fabric, foam and suspension components will show signs of wear and
tear with use. Normal wear and tear is not covered by warranty.
Fading or discoloration of the cushions resulting from exposure to sunlight
or other natural elements, oils, spills, fluids or chemicals and cleaning
products is not covered under this limited warranty.
Foam and fillings may soften and form to the shape of the user over time.
Fading is considered fair wear and tear under Australian consumer law.
We recommend your purchase a weather cover to protect your outdoor setting.

NOTE: GLASS IS EXCLUDED FROM THE WARRANTY*
All product glass is checked before delivered or pick up it’s the receivers
responsibility to check glass if it has been delivered by a third party upon
arrival to the invoice address and advise the freight driver.
The glass used in all outdoor furniture is tempered glass. Although it is
tougher than normal glass, it is not unbreakable. Tempered glass should
receive the same care as normal glass to avoid scratches items should not be
dragged on the glass.
Careless handling or misuse sometimes produces damage which may not be
immediately visible to the naked eye. Avoid dropping objects on the glass,
which may weaken it.
Damaged glass may spontaneously shatter if later subject to the thermal heat
or mechanical stress. Tables should not be dragged at any time to avoid
damage to legs and glass breakage.

NOTE: Warranty claims are excluded if the product is damaged or destroyed due to
the effects of force, misuse or  environmental influences such as wind,
rain, hail, snow, frost etc., if the product was stored or operated under
conditions that do not comply with those stated in the technical
specifications, or if damage is caused by incorrect or inappropriate
handling, in particular by non-compliance with the operating instructions or
by modifications of the product, as well as by common usage, which does not
affect the functionality of product.
Damage, deterioration or discolouration if the product has not been
maintained in accordance with the manufacturer’s instructions.
Damage resulting from misuse, modifications, cleaning, storage,
transportation or as a result of product being used outside its intended
purpose.
Defects, wear and tear or discolouration in products sold “as is” eg
ex-demos, floor stock, returns and seconds.
Damage caused from extreme heat, extreme cold or chemicals.

NOTE: TIMBER IS EXCLUDED FROM THE WARRANTY*
All timber products are checked before delivery or pick up it’s the
receivers responsibility to check timber if it has been delivered by a third
party upon arrival to the invoice address and advise the freight driver.
Timber is a Natural Material and cannot be guaranteed. *please view our care
instructions to prolong the life of your timber setting.
Keep your timber furniture in pristine condition by avoiding exposure to
direct sunlight or ultra violet light, which may cause discoloration or
deterioration of the surface. Also place protective padding between the
timber and any object placed on it. This should be thicker for heavy, hot or
abrasive objects that may severely damage the wooden surface.

Warranty Exclusions
The following are not covered under the limited warranties set forth above:
products used for commercial, contract or any other non-resident purposes;
products which are clearance items, display models otherwise purchased on an
“as is” basis, damage to the product incurred during shipping; Warranty will
be made void due to acts of nature, abuse or misuse, extreme hot or cold
weather, vandalism, fire, lack of proper care and maintenance, or improper
assembly; fading or discoloration of the product or any of its components
resulting from exposure to sunlight or other natural elements, soils,
spills, fluids or chemicals; table top against breakage; resulting from
exposure to water and freezing temperatures.

The limited warranties set forth herein are only made in favour of the
original purchaser of the product and only if the product is purchased from
one of our authorised retailers. The limited warranties with aspect to the
product set forth herein are not transferable.
All warranty claims must be submitted with a dated receipt within the warranty period, directly to the
retailer where the merchandise was purchased. 

If a product manufactured by My Wicker fails under the terms of our limited
warranty set forth above. My Wicker will replace the item at no charge.
Where the exact product is no longer available, My Wicker reserves the right
to substitute a similar item.

Under no circumstances shall My Wicker be liable for incidental or
consequential losses, damages or expenses, directly or indirectly arising
from the sale, handling or use of the product.

The terms of this limited warranty are subject to change without notice.

Any repair or replacement under this warranty is limited to the defective
part only.
Except in cases of major failure, this warranty does not include freight
costs.
Note: Freight and or transport of goods for replacement or repair are the
responsibility of the consumer.

In order to submit a claim for a defective product, you will need to contact
My Wicker on 1300 886 541 and send notice in writing by email at
sales@mywicker.com.au with details of your name, address, telephone number,
including My Wicker product details and details of the defect claimed
and including images of defects.