My Wicker Warranty and Guarantee

My Wicker provides you with a Money Back Guarantee* & 3 Year Warranty* on our outdoor wicker furniture.
We stand behind our quality products!
Please read our FAQ’s Page  for tips on care and maintenance.

Money Back Guarantee

We offer a simple promise, if you do not like the new wicker outdoor furniture setting you purchased from us-we will refund money on the item purchase. You only pay delivery cost if you had it delivered and must be in original packaging.  You can return it back to our Sydney warehouse or have it delivered back at your costs. The money back guarantee is 7 days from receiving your new setting.

3 Year Limited Warranty

Our warranty excludes accidental damage, physical impact damage and normal wear and tear.

If goods are faulty on receipt, we will replace goods without customer having to return faulty product.

Warranty Conditions

Frames Frames are warranted to be free from defects in materials and workmanship for a period of 3 years.

PE Wicker The wicker is warranted against manufacturer defects for a period of 1 year. PE wicker may stretch over time with use and is considered fair wear and tear under Australian consumer law. We recommend your purchase a weather cover to protect your outdoor setting if its exposed to direct sun. Scratches and chips resulting from normal wear and tear on the wicker weave are not covered under warranty.

Cushions Cushion fabric has a 1 year warranty against ripping or zipper breaks. Fading or discoloration of the cushions resulting from exposure to sunlight
or other natural elements is not covered under this limited warranty.
Foam and fillings may soften and form to the shape of the user over time.

Weather covers are not covered under warranty. Weather covers can fade and get brittle over time when exposed to sun and rain.

The terms of this limited warranty are subject to change without notice

NOTE: GLASS IS EXCLUDED FROM THE WARRANTY*
The glass used in all outdoor furniture is tempered glass. Although it is tougher than normal glass, it is not unbreakable. Tempered glass should
receive the same care as normal glass to avoid scratches.

NOTE: TIMBER IS EXCLUDED FROM THE WARRANTY*
Timber is a Natural Material and cannot be guaranteed. *please view our care instructions to prolong the life of your timber setting.
Keep your timber furniture in pristine condition by avoiding exposure to direct sunlight, which may cause discoloration or deterioration of the surface.

All warranty claims must be submitted with a dated receipt within the warranty period.

If a product manufactured by My Wicker fails under the terms of our limited warranty set forth above. My Wicker will replace the item at no charge.

Under no circumstances shall My Wicker be liable for incidental or consequential losses, damages or expenses, directly or indirectly arising
from the sale, handling or use of the product.

Note: Freight and or transport of goods for replacement or repair are the responsibility of the consumer.

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