MY Wicker DELIVERY & RETURNS:
My Wicker uses a trusted two man furniture removal team to deliver our outdoor lounge, patio and dining suites Australia wide.
Delivery costs are calculated based on your postcode, as well as volume of the product and will vary from product to product.
(See the Delivery pricing Drop down area on each product for more information)
All products are inspected prior to delivery and are exceptionally well packaged for transport.
Our basic delivery service includes delivery to your door.
While our carriers will make every effort to assist you and provide you with the best service they can, they are limited with the basic service to delivering your furniture up to point which is easily accessible and does not require manoeuvring through narrow doorways, hallways and up stairs.
A full service delivery, which includes unpacking of your furniture, minor assembly and disposal of packaging materials can be arranged for you if required.
Please contact us to discuss your delivery requirements in detail.
My Wicker furniture is real furniture so you’ll find few flat-packs here!
As a result, most cartons are generally quite large and bulky and require a great deal of care and coordination to successfully deliver to your home.
Our friendly carriers will call and advise of their expected arrival time as accurately as they can.
To guarantee you the best service, we do kindly ask that someone is home to check and sign for the goods upon arrival.
Whilst every effort is made to deliver your furniture by an agreed date, because we use third party transport providers, we are unable to make any guarantees on their behalf
Shipping schedules are subject to change due to traffic, availability of drivers and vehicles and demand for a particular service.
When we advise a delivery date, we are simply presenting the latest information that we have received from our transport partners.
More often than not, this information is accurate, however subject to change.
RETURNS & Refunds:
We know you’ll love your My Wicker Outdoor Furniture,
but if you change your mind you can return it to us within 30 days of receiving it.
• It is returned in its original packaging or equivalent
• It is returned in its original condition
• It is not damaged or dirty
Upon return, all goods will be inspected and a refund issued within 7 days.
Sydney metro deliveries are carried out by our 2 man and truck team, no assistance is required for these deliveries on your end.
Depending on where, interstate deliveries are carried out by TNT Road Express or Montana Transport depending on destination and delivery schedule.
Once your order is placed we will contact you to organise a delivery date and ensure there will be someone home to accept the delivery.
Alternatively, we do offer a pick up option from our Chatswood warehouse in Sydney.
Orders for Queensland, Brisbane, the Gold Coast & Sunshine Coast can be delivered to your door or picked up from our Nerang Factory/showroom after setting an appointment time.
For any other enquiries please email us at [email protected] or call 1300 886 541.