My Wicker Returns

At My Wicker our customers satisfaction is our main priority. We are confident that you will love our products hence why we offer a 100% satisfaction guarantee.

My Wicker provides high quality products with the best possible customer service experience.

You can be rest assured when ordering from My Wicker that if you are not satisfied with the product we offer a 14 day money back guarantee. Upon return of your order, we will issue a full refund for the purchase price of the item.

Return Process

#1 Contact Us

Please contact our customer service team at hello@mywicker.com.au

#2 Packaging

Package the item back into the boxes that it arrived in so that it is safe and secure to be shipped back to our warehouse.

#3 Shipping

Our customer service team will arrange collection of the items from you at your convenience.

#4 Refund

Once your return item is received you will receive a full refund of the purchase price of the item.

Conditions of Guarantee

• The item must be returned within 14 days from the date of delivery.
• The item must be packed in the original box that it arrived in.
• Refunds are limited to the price of the item and not the shipping charges.